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Les Clefs d'Or Education Program


Les Clefs d’Or® Announces

Education Program

at the 64th UICH Congress                                    


PARIS, FranceLes Clefs d’Or®,

Union Internationale des Concierges d’Hôtels

announced today the education program

to take place at 64thd UICH Congress.


The Congress, to be held in Berlin Germany from March 23rd through the 28th, 2017, will draw upwards of 600 member concierges of Les Clefs d’Or® from around the world for a few productive days filled with meetings, education and networking. The theme of the Congress is “Made in Germany”. In connection, March 25th, 2017 has been designated Education Day at the Congress, and will feature different speakers to motivate and inspire.

The day will begin with three sessions designed for professional concierges to accentuate their values, standards and personal well-being whilst incorporating attributes of the over-all congress theme Made in Germany: “integrity + ingenuity”; “quality + excellence”; “longevity +durability”.  The workshops will run simultaneously throughout the morning, giving delegates the opportunity to attend each session.  The speakers, all of who are industry leaders with global perspectives, will give valuable insight and perspective to attendees of the Congress.


The first session, titled “Attracting and Retaining the Concierge in Today's Marketplace: High-Touch or High-Tech?” will be presented by Heather Jacobs, Senior Vice President, International Human Resources, Four Seasons Hotels & Resorts based in Dubai.

The second session, titled “Best in Class – A Conversation with Forbes Travel Guide” will be presented by Chris Fradin, Vice President - Europe, Forbes Travel Guide based in London.

The third session, titled “Recharge, Replenish and Reconnect:  Create your Blueprint to a Healthy and Balanced Career" will be presented by Stephanie Piimauna, Professional & Leadership Development Consultant and Inspirational Speaker based in Las Vegas.


Two keynote speakers will set in motion the afternoon sessions while other inspirational surprises are scheduled to close the Education program.


Ralph Anderl, Founder and CEO of ic! berlin based in Berlin will share the artistic story of his award winning company and his unique vision and philosophy behind it.


Matthew Costin, Managing Director, On the Move, BDRC Continental based in London will provide new data on expectations of concierge services collected from the world’s most significant travel origination markets. 


#LesClefsdOrEdu          #uich2017berlin 





About UICH Les Clefs d’Or


Les Clefs d’Or (translated as The Golden Keys) is a professional association of hotel concierges, with approximately 4000 members working in over 80 countries and 530 destinations, in literally every corner of the world. Easily identified by the golden crossed keys on their lapels, these members are an elite fraternity, globally connected, committed to professional development, and driven to setting new standards for guest service perfection.


With roots dating back to 1929, Les Clefs d’Or was officially founded in France in 1952 as a not-for-profit organisation based on two pillars: Service and Friendship. Before earning the right to wear the golden keys, those who aspire to become a member must have several years of experience as a hotel concierge, pass comprehensive testing and prove, beyond doubt, their ability to deliver highest quality of service.


Serving more than 100 million guests every year, Les Clefs d’Or members fulfil an infinite variety of requests from the everyday to the extraordinary. As lifelong professional hotel concierges, their experience, knowledge and professional relationships make them the most reliable local experts and ambassadors of their chosen destinations.


With every member having access to the Les Clefs d’Or global network, often meeting face-to-face at one of their annual international congresses, there is nowhere they cannot reach or guest request they cannot deliver. No one knows the world like Les Clefs d’Or. From Berlin to New York City, Paris to Tokyo, and everywhere in between, Les Clefs d’Or concierges strive to provide nothing short of inspired service.